Knowlarity

Create leads automatically when inbound calls end on your Knowlarity SuperReceptionist number.

What you get

• A new lead is created when a call completes.
• Caller phone number is captured from caller ID.
• Call status is stored in the Call Status custom field on the lead.
• Webhook URL for Knowlarity to send call events to Pana.

Before you start

• Knowlarity SuperReceptionist account.
• SR API key and X API key from the Knowlarity developer portal.
• Your SuperReceptionist phone number.
• Workspace admin access.

Knowlarity may be enabled per deployment; contact your Pana administrator if you do not see it under Telephony.

Connect Knowlarity

1. Go to Settings → Integrations and open the Telephony category (or search “Knowlarity”).
2. Click Connect.
3. Enter:
   • SuperReceptionist number (for example +91XXXXXXXXXX)
   • SR API key (Authorization header value)
   • X API key
4. Submit the form.

On success, Pana copies the webhook URL to your clipboard. Register that URL in Knowlarity so call-end events reach Pana.

After connecting

• The connected number appears under the integration card.
• Click Copy webhook URL anytime to copy the inbound URL again.
• When a call ends, Pana creates a lead with the caller’s phone and call metadata.

Optional configuration (form ID, default event ID) can be set via the API for advanced routing — see the API reference.

Disconnect

Turn off the toggle on the Knowlarity card.

Troubleshooting

Issue	What to try
Leads not created	Confirm the webhook URL is registered in Knowlarity; place a test call.
Invalid credentials	Re-copy API keys from the Knowlarity developer portal; avoid extra spaces.
Wrong phone format	Use the full SuperReceptionist number including country code.

API reference

Integrations API — Knowlarity